Find answers to frequently-asked questions below!

GETTING STARTED

Sure thing. To add any comments to your existing order, simply respond to your confirmation email or log into your account to add more details.

 

Need to cancel? Please reach out at least 24hrs before your scheduled booking.

 

 

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific/special request suggesting not to.

We price based on the number of bedrooms and bathrooms in the home. Select the number of bedrooms and the price is shown instantly on the website.

 

For special services be sure to reach out to us

Standard cleaning takes into account everything that involves cleaning a home or apartment. vacuuming, mopping, dusting,  cleaning bathrooms/kitchen/living room, etc. We do offer extra services like cleaning inside the fridge and inside the oven and these add-ons can be found while you are booking a service. Feel free to reach out to us if you have any special requests that are not mentioned.

We provide services in Toronto, York Region, Peel Region, Durham and Halton

MANAGE YOUR ACCOUNT

Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

You can submit a password change request on the customer login page at [login link]

You can submit a password change request on the customer login page at [login link]

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

TRUST & SAFETY

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a [company name] certified cleaner.